Privacy Policy

Nataliia Gach Education Centre “L&D Initiatives” (the Centre) is committed to protecting your personal data. This privacy statement explains what information we collect, how we use it, and what data protection rights you have under Swiss and EU law. We adhere to a transparent data processing policy, as mandated by Swiss law. In particular, we process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and the EU’s General Data Protection Regulation (GDPR), in each case to the extent that the relevant regulations are applicable. By using our website or contacting us, you accept the practices described hereinafter.

Personal Data We Collect

We collect only the data you provide or that is necessary to deliver our services. This may include:

Contact information: If you send us a message via our website, we collect your name, email address, phone number and any other information you include. These details are needed to respond to your inquiry or to contact you about our services.
Service and billing data: To arrange language courses, workshops, conferences, or provide instructional design services, we may collect registration details (e.g., name, email, affiliation, etc.) and billing information (address, payment details, etc.). This data is used to schedule courses, send invoices and process payments.
Learning management (Moodle) data: For our courses and workshops we may use the Moodle learning platform. If you enroll in a course, Moodle will collect your login and progress data to facilitate learning. Any personal information you provide in Moodle (name, email, grades, messages, etc.) is used solely for educational purposes and is protected according to this policy.
Technical and usage data: When you visit our website, we or third-party services may record technical details such as your IP address, browser type, and pages visited. This data is used to improve site performance and security.
Plug-ins: We may also collect personal data from your profile on a third-party social network (such as Facebook) if you allow the social network to connect with us or post something publicly on it. Personal data may be general information about your account (e.g., your name, address, profile photo, gender, date of birth, city of residence, username, list of friends, etc.) or any other information or data about your activities that you have allowed the social network to transfer to us or that you have posted publicly on your profile. For example, we may receive your information from social networks (or part of it) when you download or interact with one of our applications on a social network site. To learn more about how your information related to social networks may be sent to us, please refer to the website of the relevant social network.

We never request your sensitive personal data (such as health or political opinions) on our website.

How We Use Your Data

Your personal data are used only for legitimate and specified purposes. We use it for:

Responding to inquiries and providing services: We use your contact details to reply to questions, deliver course information, and organize the services you requested. For example, processing course enrollment and scheduling requires the data you provide.
Customer support and communications: We may use your email address or phone number to send important updates (e.g., changes to course schedules or conference details) and, with your consent, occasional newsletters or promotional material. You can unsubscribe from marketing communications at any time by sending us an email with such a request.
Contract fulfillment: When you purchase a service, we process your data to fulfill our contract (e.g., sending invoices, processing payments).
Legal and safety purposes: We may use your data to comply with legal obligations (e.g., accounting records, tax laws) or to protect the Centre’s legitimate interests (e.g., preventing fraud, ensuring IT security).
Analytics and improvement: Non-identifying technical data may be analyzed to help us improve our website and services. For example, we might aggregate usage statistics (via Google Analytics or similar) to see which pages visitors use, but we do not use this to personally identify you.

We do not use your data for purposes beyond those listed above without first informing you.

Sharing Your Data

We do not sell or rent your personal information. We share data only as needed:

Within the Centre: Only authorized staff (e.g., instructors, administrative personnel) who need your information to perform their job will access your data.
Service providers: We use trusted third parties to support our operations (e.g., IT hosting, email services, accounting software, payment processing). These providers may receive your data under strict data-protection terms only to perform services for us.
Legal obligations: If required by law, we may disclose your data to authorities (e.g., tax or law enforcement agencies).
Your consent: We will share data outside these cases only if you have given explicit permission.

If data are transferred outside Switzerland or the EU (e.g., if a cloud service provider is located abroad), we ensure adequate safeguards are in place or rely on legally approved mechanisms.

Cookies and Tracking

Our website uses cookies to make your visit to our website simpler and more useful. Cookies are small files that store user preferences or session information. We use them for:

Essential functions: Necessary cookies ensure the website works properly (e.g., choice of language or log-in state).
Analytics: Performance cookies (e.g., Google Analytics) help us to understand how visitors use our website (pages visited, time on site, the Internet page from which you were redirected to our website, your country of residence). These data are aggregated and do not identify you personally.

You can control the use of cookies through your web browser settings, either by blocking or limiting their functions. Cookies that are already saved can also be removed at any time. The exact steps of managing cookies vary depending on the browser you use. If you need assistance, please refer to your browser’s help section, user guide, or contact the provider’s support team. Keep in mind that restricting or disabling cookies may result in certain features of our website not functioning as intended.

Cookies do not contain any personal data and do not grant access to your device.

Data Security and Retention

We take data security seriously and strive to minimize the risks. However, please be aware that while we take measures to protect your personal data, no method of storage or electronic transmission is completely risk-free, and absolute security cannot be guaranteed.

We keep personal information only for as long as it is needed to fulfill the purpose it was collected for. In some cases we may need to retain it longer if required by law, regulations or other legitimate interests. When data are stored as part of a contract with you, they will be kept for the duration of the agreement and, if necessary, until the applicable limitation periods have expired, or as long as legal or contractual obligations require us to do so. Specifically, we retain records for:

Service fulfillment and legal compliance: Data needed for billing, accounting or contractual obligations are kept until they are no longer required.
Legitimate interests: If there is a legitimate reason (e.g., protecting our rights in case of legal claims), we may keep certain information longer, but only for as long as needed.
Consent-based processing: If you gave consent for a specific purpose (e.g., receiving newsletters), we retain your data until you withdraw your consent.

After data are no longer needed, we securely delete it. You may request that we erase your data at any time.

Your Rights

Under Swiss law and the GDPR, you have several rights regarding your personal data:

Access and information: You can request confirmation of what data we hold about you and receive a copy of it.
Correction: If your data are inaccurate or incomplete, you can ask us to correct them.
Deletion: You can request deletion of your personal data when it is no longer needed for the purposes collected, or if you withdraw consent. (Note: We may be required to keep some data for legal reasons.)
Restriction of processing: You can ask us to pause processing (e.g., during dispute of accuracy) under certain conditions.
Data portability: You may request a machine-readable copy of your data for use elsewhere, where technically feasible.
Objection: You can object to our processing of your data on grounds of public interest or legitimate interest, unless we have an overriding justification.
Withdrawal of consent: You can withdraw your consent for any processing (e.g., marketing emails) at any time without affecting the lawfulness of prior processing.
Complaint: You have the right to lodge a complaint with a supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC). EU residents may also contact their local data protection authority.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal data from anyone under the age of 16 (in the EU) or under 18 (in Switzerland). If you are a minor, please obtain permission from a parent or guardian before providing any personal information to us. If we learn we have inadvertently received data from a child, we will delete it.

Changes to This Statement

We may update this privacy statement from time to time (e.g., to reflect new services or legal requirements). When changes are made, we will revise the “Last updated” date below. Please check back periodically to stay informed of our data practices.

Contact Us

If you have questions or concerns about this Privacy Statement or our data practices, please contact us at:

Nataliia Gach – founder of the Centre
E-mail: info@ld-initiatives.ch
Phone: +41 78 340 32 13

Last updated: October 1, 2025

Data Processing Consent Agreement

Nataliia Gach Education Centre “L&D initiatives” (the Centre) collects the data you voluntarily provide (e.g., full name, email address, phone number) when you submit your message on our website. We send these details via email to our designated mailbox so that our staff can respond to your inquiry. We use this data only to communicate with you and handle your request. We do not use it for marketing, profiling or any other purposes. In accordance with Switzerland’s Federal Act on Data Protection (FADP) and the EU’s General Data Protection Regulation (GDPR), we provide the following clear information about this processing.

Collected Data

We collect the following information when you submit the contact form:

Full Name – so we can address you and identify your request.
Email Address – so we can send you a reply.
Phone Number – so we can contact you by phone if needed for clarification.

These data are received by the Centre via email. The email system is secured and accessed only by authorized staff. We do not share your personal data with any outside parties except (if necessary) to our email service provider or as required by law. Your data stays within Switzerland/the EU and any transfer out of Switzerland/EEA is subject to legal safeguards.

Legal Basis for Processing

By ticking the consent checkbox, you explicitly give your consent to the Centre to process the provided personal data. Under the GDPR, processing is lawful only if one of its legal bases applies – in our case, Article 6(1)(a) permits processing with the user’s freely given consent. Consent must be an unambiguous, affirmative act; our checkbox ensures a clear opt-in, as required by law. The revised Swiss FADP aligns with these standards: it requires that consent be freely given, specific and informed to be valid. In practice, this means we have told you exactly what data we collect and why, and you have agreed by checking the box.

Purpose of Processing

The sole purpose of processing your contact data is to handle your request or inquiry. In other words, we use your name, email, and phone number to communicate with you and provide the information or service you asked for. This purpose is clearly explained before you consent. We will not use your data for any purpose other than responding to your inquiry.

Data Retention

We retain your personal data only as long as necessary to fulfill the purpose of your inquiry and for any legally required retention period. After we have closed your inquiry (and any follow-up period), we will securely delete or anonymize your data.

Your Rights under FADP and GDPR

You have full control over your personal data. Under both Swiss law and the EU GDPR, you have the following rights:

Access and information: You can request confirmation of what data we hold about you and receive a copy of it.
Correction: If your data are inaccurate or incomplete, you can ask us to correct them.
Deletion: You can request deletion of your personal data when it is no longer needed for the purposes collected, or if you withdraw consent. (Note: We may be required to keep some data for legal reasons.)
Restriction of processing: You can ask us to pause processing (e.g., during dispute of accuracy) under certain conditions.
Data portability: You may request a machine-readable copy of your data for use elsewhere, where technically feasible.
Objection: You can object to our processing of your data on grounds of public interest or legitimate interest, unless we have an overriding justification.
Withdrawal of consent: You can withdraw your consent for any processing (e.g., marketing emails) at any time without affecting the lawfulness of prior processing.
Complaint: You have the right to lodge a complaint with a supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC). EU residents may also contact their local data protection authority.

Contact and Complaints

If you have any questions or wish to exercise your rights, please contact us:

Nataliia Gach – founder of the Centre
E-mail: info@ld-initiatives.ch
Phone: +41 78 340 32 13

By submitting your message on our website with the consent checkbox checked, you acknowledge that you have read and understood this information, and you agree to the processing of your personal data by the Centre in accordance with Swiss FADP and EU GDPR requirements.